t’s always uncertain whether a shopping trip will be pleasant. Today I hit Food Basics and Wal*Mart and documented my shopping trip. Trip Review: Food Basics: A, Walmart: B-
___Sure, one can go shopping, grit your teeth through the experience and then return home vowing never to go again, but after a short while you do run out of necessities and are forced to return whence you came. At least reviewing your experience may give a reader or two a laugh. Or a cry, a shake of the mane and a sympathetic groan.
___Food Basics, McCowan/Finch, Toronto, Ontario, Canada. Objective: Purchase bags of pasta advertised in their local flyer and website.
This was their last day of their flyer sale, with 900g bags of pasta for $1CAD, limit of 4 per person. Shopping cart was easy to find, clean and functional. $0.25CAD deposit. I found the pasta, the sale was clearly marked, the price was clearly displayed, the limit was clearly displayed. Checkout was efficient (young Chinese cashier), and bacause it was the last day they waived the limit. Extra boxes were available instead of bags.
Experience Rating: A. I’d return again. the store seems well merchandised.
___Wal*Mart, Kennedy/Sheppard, Toronto, Ontario, Canada. Objective: tissue paper, apple juice, cereal.
I always brace myself for their invariably terrible service and frequent out of stock condition. I’ve also learned to not depend on Walmart to have your common products in stock. Anything can be out of stock. The tissue paper I wanted was not in stock, so I chose another brand. No price displayed. I dropped the product. Apple juice was well marked but had no price displayed. One can was leaking and needed cleaning. I searched for 5 minutes for a scanner, but could not find one. I gave up, and dropped my product. I picked up some cereal that was cheaper at another store. The cashier read the competitor flyer and price matched without problem. Subsequent vendor coupons were also handled without issue and quickly. I was very surprised.
Experience Rating: B-. There’s really no excuse for not displaying pricing on your product. How are customers supposed to shop? Maybe by blindly purchasing the product and trusting the store? Not I. Spoiled product is common in any store, and maybe a customer had punctured it, so I let this one go. Not being able to find a scanner is really inexcusable. I tried my usual “Look for a pillar and a scanner sign” technique, but as the scanners break, they are removed and not replaced. It’s too much hassle to run an associate down who will then try to find a scanner on the floor. She invariably has to run 3/4 the length of the store. The cashier was experienced and knowledgeable. Good for her. A rare jewel in a bag of nuts.