Sometimes you just want to shop in person for certain items. For me, recently, it was for a down duvet for the Big Weed. I did recall seeing down duvets at Sears Canada, here in Toronto, Canada, so we made the trip to our local Sears at Scarborough Town Centre. Not only did they not have down duvets, but they did not even have any staff on the floor to help us out. Yes, there was much more help online at Sears.ca, but this is true for a lot of other bricks and mortar and online stores as well. I called around the local Sears, asking for duvets made of down, and there were none to even be displayed. Their solution: order online. What a total failure of a retail experience. Why set up and maintain a retail bricks and mortar chain, and then tell your customers to shop online? Overall I can see why Sears Canada has had trouble in the recent past, and why they will continue to struggle in the future. Will the chain still be around in 5 years, I am unsure.