Some objects in life you just use every day and take them for granted. They just work, day in and day out, until something goes wrong and then you really notice them. Our Moen 7400 series kitchen faucet is one of our house appliances that just seems to last and last. When I think that, yes, it is time to replace it, I call Moen for free parts, they ship them to me, I install them and the faucet goes right back to working just as the day I bought and installed it. Smooth, problem free, drip free, to again fade into the background. Often times I use the kitchen faucet while thinking of something else and really don’t pay attention.
This Moen 7400 series faucet is about 20 years old. Bought at Home Depot, I don’t even have the bill anymore. I think I paid $130CAD, but can’t remember. The original box, which I still use, says it is printed in 1999. The metal chrome parts get scrubbed clean. The plastic chromed parts are losing their chrome paint. You know something is old when you try to find a picture in a Google Search and you can’t find the exact model. I had to take my own picture and post it up!
The sprayer is very useful, but I remember the disappointment when I first tried the sprayer and not all the water from the faucet went into the sprayer nozzle. There was sufficient water pressure in the sprayer, but a lot of water wastage still coming out of the faucet. I did not like this but got used to it.
The soap dispenser snapped a couple of times and was difficult to fill up, so after a decade we removed it and added a Tupperware soap dispenser that sits beside the faucet. I put a metal cap on the Moen faucet base plate to cover the hole. We could reinstall the soap dispenser at any time.
Even after 20 or so years, the Moen 7400 kitchen faucet is still going strong. I have called Moen so many times, and they still honour the lifetime parts warranty, even with free shipping. We use our kitchen faucet probably over 100 times a day. Parts do wear out, but Moen simply ships us new parts to replace and we are back in business. That does not say that parts replacement is easy, as gunk gets in there and often seizes it tight. I have often cursed and cut myself when replacing parts, but once worn parts are replaced, the kitchen faucet works like new.
New parts fit just like old parts. Instructions are clear and come with every package. Replacement with new parts brings the faucet back to new functional working order. There’s really not much else I can complain about, other than the sprayer issue of water wastage and the soap dispenser breaking.
I have not kept track of how many times I have replaced Moen parts, but I have kept all the old parts. I have done a complete replacement of plastic parts 4 times, and then many more of their standard valves. The valves are interchangeable parts with the 3 other Moen bathroom faucets and the two Moen showers in the house. The other benefit of Moen is that their call center is quite efficient in sending me parts. I am on their computer database and they recall me instantly.
When I think about buying other brands, especially from China, I think back to my trust Moen kitchen faucet that has been going for 20 years, the one that fades into the background but continues to provide me with service, there’s no comparison. Moen faucets in the long run are the most cost effective.
Buying quality products that are long lasting, that are serviceable and repairable, is the best way to reduce our impact on Mother Earth. Moen kitchen faucets are not very sexy and do not grab headlines, but more use of Moen products would go far to reduce our impact on the planet.
2021 Mar 07: Full replacement of valve and plastic parts