I’m in MEC looking for a windshell and arrive at the cycling section. They have a lower and upper rack. You need to be at least 6′ tall in order to get items on the upper rack, ones that hang on a clothes hanger. I had to go to the nearby canoeing section in order to “borrow” a canoe paddle so I could retrieve items from the upper rack.
When customers need to scour your store for tools in order to retrieve your merchandise, that does not promote a positive impression of your store.