Category: Retail

NoFrills in the Pandemic: Why I dislike shopping there

This is not NoFrills but an example of their line of cashiers. The single line queue for a cashier would start where the photographer is standing. This results in significant delays and increased risk to shoppers. This has discouraged me from shopping at NoFrills and going to other grocery chains, which offer similar prices and sales, more convenience and less risk of contracting the CoVid-19 virus.

This is not NoFrills but an example of their line of cashiers. The single line queue for a cashier would start where the photographer is standing. This results in significant delays and increased risk to shoppers. This has discouraged me from shopping at NoFrills and going to other grocery chains, which offer similar prices and sales, more convenience and less risk of contracting the CoVid-19 virus.

NoFrills Website User Interface Error: Can you read this screen?

NoFrills grocery store web site has a selection screen of yellow buttons with white text. This colour contrast is so low and is very difficult to read.

NoFrills grocery store web site has a selection screen of yellow buttons with white text. This colour contrast is so low and is very difficult to read.

There are more than a few user interface errors on the NoFrills web site. Our family is a frequent shopper at NoFrills, the Canadian grocery store. Thankfully they are much better as a grocery store than they are at building and maintaining their website.

A couple of weeks ago they blocked me because I have an ad blocker. Really? I want to see your advertisement flyer, which is displayed on your site, and because I have an ad blocker you deny me the ability to see your flyer? Is not this counter-productive to my family buying from your store?

TD Canada Trust ATM Usability Error

TD Canada Trust ATM Usability error, makes my withdrawal much longer

TD Canada Trust ATM Usability error, makes my withdrawal much longer

Cash withdrawals from the ATM should be fast and easy. At TD Canada Trust they had set up a “Most Frequent” transaction button, which I like. I hit the button, receive my cash, take my card and slip, and I’m done. A couple of months ago things changed, which now makes the transaction longer and more complex. I am not amused.

When I withdraw cash from the ATM I usually take out $200CAD, programmed as my “Most Frequent” transaction, which is given to me as 10 $20CAD bills. Recently TD Canada Trust started giving me 2 $50CAD and 5 $20CAD bills. The $50CAD bills are disliked in the stores.

Fruit d’Or Cranberries: Unclear Country of Origin

Fruit d'Or cranberries: packaging does not state Made in Canada, or Product of Canada. I almost did not buy it due to an unknown country of origin. Photo 1 by Don Tai

Fruit d’Or cranberries: packaging does not state Made in Canada, or Product of Canada. I almost did not buy it due to an unknown country of origin. Photo 1 by Don Tai

We are particular with the country of origin of our food. If I don’t see it clearly on the package I hesitate, which usually means I put it back on the shelf. Fruit d’Or Cranberries almost did not make it to our home, even though these cranberries are grown and packaged in Canada, it does not explicitly state this on the package. Not only did I miss this, but my wife also missed it. Please, follow the industry standards and Government of Canada guidelines and state “Made in Canada” or “Product of Canada”.

Pacific Mall on US 2017 Notorious Markets List for Global Piracy

Pacific Mall, the epicenter of the North Toronto, Scarborough and Markham Chinese locale, made the United States Trade Representative 2017 Special 301 Out-of-Cycle Review of Notorious Markets.

United States Trade Representative Robert Lighthizer today announced the findings of the 2017 Special 301 Out-of-Cycle Review of Notorious Markets, also known as the Notorious Markets List (List). The List highlights 25 online markets and 18 physical markets around the world that are reported to be engaging in and facilitating substantial copyright piracy and trademark counterfeiting.

Walmart Wastes Food that Customer Puts in Cart but never Bought

I was at my local Walmart today, in Toronto, Canada. Two customers in front of me was an elderly woman who had, in her cart a variety of soft goods items such as a small rug, a shirt, some toothpaste, but also some groceries such as eggs, and a 4L bag of milk. Unfortunately her credit card was denied, so she left her products at the checkout and walked away.

Xinjian Cun, Daxing District, Beijing, China: Fire, then Expulsion of Migrant Workers

China, Beijing, Daxing, Xinjian Cun, where the government has destroyed the neighbourhood of migrant workers and evicted everyone. South Gate

China, Beijing, Daxing, Xinjian Cun, where the government has destroyed the neighbourhood of migrant workers and evicted everyone. South Gate

A large fire in a Beijing 北京市 suburb Xinjian Cun 新建村, in the Daxing District 大兴区 that killed 17 people, has prompted Beijing authorities to urgently begin investigations into illegal buildings, resulting in the destruction of a Beijing suburb called Xinjian Cun. Most of the residents there are migrant workers, have had a difficult time finding new accommodations. Their businesses and buildings have been bulldozed. The migrant workers have been told to go back to their villages. This, a forced mass expulsion of Chinese people, from a Chinese city, and in the middle of winter.

Mountain Equipment Co-Op MEC Merchandising Fail

I’m in MEC looking for a windshell and arrive at the cycling section. They have a lower and upper rack. You need to be at least 6′ tall in order to get items on the upper rack, ones that hang on a clothes hanger. I had to go to the nearby canoeing section in order to “borrow” a canoe paddle so I could retrieve items from the upper rack.

When customers need to scour your store for tools in order to retrieve your merchandise, that does not promote a positive impression of your store.

Fresh Butter Free Running Chicken: Chinese Lost in Translation

With our very large Chinese community here in Toronto, Canada, we have some pretty large Chinese grocery stores. Frankly I am surprised that there are so few Chinese to English translation mistakes. Here is one, from a local Chinese store flyer for Hong Tai Supermarket.

Fresh Butter Free Running Chicken 新鲜U-级黄油走地鸡 from our local Chinese grocery store Hong Tai.

Fresh Butter Free Running Chicken 新鲜U-级黄油走地鸡 from our local Chinese grocery store Hong Tai.